Privacy Policy

Privacy Policy for Bolt Charger CPMS Application

Introduction

Bolt Charger takes your privacy seriously. This Privacy Policy outlines our commitment to protecting the privacy and security of your personal data in accordance with applicable UAE legislation

1. Information Controller

Bolt Charger is the controller of your personal data. Our contact details are:
Bolt Charger Vehichle Charging Station LLC
Arenco Building 3, DIP, Office 510

2. The Data We Collect To provide our services, we collect the following types of personal data:

• Identity Data: Full name, username or similar identifier.
• Contact Data: Billing and physical address, email address, telephone numbers.
• Financial Data: Transaction details processed through our secure payment gateway.
• Technical Data: IP addresses, app usage statistics, device information, and other technical details.

3. Method of Payment, Card Types accepted and Currency: “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. 

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4. Use of Your Data
We process your personal data for purposes such as:

• Delivering the services you have signed up for.
• Processing payment transactions securely.
• Communicating with you regarding your account and services.
• Improving our services and app functionality.

5. Disclosure of Your Data
We may share your data with:

• Third-party service providers for IT and system administration support.
• Payment processing partners to securely process transactions.
• Legal and regulatory authorities as required by law.

6. Data Security
We have implemented appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, disclosure, or destruction. 

7. Data Retention
We retain personal data for as long as is necessary to fulfill the purposes for which it was collected and to comply with legal obligations. “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

8. Your Legal Rights
You have the right to request access to, correct, or delete your personal data. You can also object to processing, request restriction of processing, and request the transfer of your personal data.

9. Lawful Basis for Processing
We process your personal data on the lawful basis of consent, contractual necessity, and as required by law.

10. Contacting Us
For any inquiries or concerns about your personal data, please contact us at the provided contact information.

11. Changes to the Policy
We may update this policy from time to time. The latest version will always be available on our app.

12. (Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE

13. Refund/Return Policy: “Refunds will be done only through the Original Mode of Payment”.